Maxwim is committed to protecting every user's privacy. This policy clearly explains how we collect, use, store, and protect your personal information at all times.
We do not merely state our commitment to privacy — we implement it through measurable systems, processes, and policies.
All data transmitted between your device and maxwim servers is protected with industry-grade SSL encryption. No third party can intercept your communications.
Maxwim does not sell, rent, or share users' personal data with any third party for marketing purposes. Your data belongs to you, not us.
You have the right to request access, correction, or deletion of your personal data at any time. Our team will process requests within the stipulated timeframe.
Your data is stored on secure servers with strict access controls. Only authorised personnel may access users' personal information.
Personal data is retained only for as long as necessary for the stated purpose or as required by law. Data that is no longer needed is securely deleted.
Maxwim fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
This Privacy Policy describes the privacy practices of maxwim for our website and mobile app platforms. By using our services, you acknowledge that you have read and understood this policy.
Maxwim takes user privacy very seriously. As an online betting platform serving the Malaysian market, we understand that user trust is our most valuable asset — and that trust can only be built when users know exactly how their information is handled.
This Privacy Policy applies to all services, features, and functions provided by maxwim, including the main website, promotional pages, gaming platform, and any written or digital communications between maxwim and its users.
We only collect data that is genuinely necessary to operate properly and deliver the best experience to users. This data minimisation principle is fundamental to how we operate — we do not collect more than what is needed.
We collect various types of information depending on how you interact with the maxwim platform. This information falls into two main categories:
| Data Type | Primary Purpose | Retention Period |
|---|---|---|
| Identity Information | Account verification, KYC, legal compliance | Throughout the active account period + 7 years |
| Payment Data | Transaction processing and withdrawals | 5 years from the date of last transaction |
| Game Data | Wagering records, internal audits | 3 years from the date of activity |
| Technical Data | Security, fraud prevention | 12 months |
| Cookie Data | User experience, analytics | Based on cookie settings (30 days–1 year) |
The data we collect is used exclusively for legitimate and specific operational purposes. We do not use data for purposes beyond the scope stated here without first obtaining your consent.
Maxwim processes your personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA). These bases include:
Maxwim does not sell your personal data. However, under certain limited circumstances, we may share data with carefully selected third parties:
We work with service providers that help operate the platform — such as payment processors, cloud infrastructure providers, and identity verification service providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.
Maxwim will disclose personal data to authorities when required by court order, Malaysian law, or a legitimate regulatory body. We will not disclose information beyond what is legally required.
We have never and will never share your data with advertising companies or data brokers for third-party marketing purposes. This is an unconditional commitment from maxwim.
The maxwim platform uses cookies and similar technologies to enhance your experience and understand how the platform is used. We use several categories of cookies:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality.
Protecting your data from unauthorised access, loss or misuse is a top technical priority at maxwim. We implement multi-layered security measures covering both technical and organisational aspects:
While we apply industry-leading security measures, no system is 100% immune to threats. We encourage users to also safeguard their own accounts by using strong passwords and never sharing their login credentials.
As a maxwim user, you have certain rights regarding your personal data under the Malaysia PDPA. Here are those rights and how to exercise them:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data when it is no longer needed (subject to legal obligations).
Object to data processing for direct marketing purposes.
Request your data in a machine-readable format.
Request restriction of processing under certain circumstances permitted by law.
To exercise any of the above rights, please contact our team via live chat or email. We will process your request within 30 business days of receipt.
In certain situations, your personal data may be transferred to or stored in countries outside Malaysia — particularly when we use cloud infrastructure or global service providers. When this occurs, maxwim ensures adequate protection through:
The maxwim platform is for individuals aged 18 and above only. We do not knowingly collect personal data from minors. Should we find that data from individuals under 18 has been collected, we will take immediate steps to delete that information and close the account in question.
If you become aware that a child or dependent under your care has registered on our platform, please contact our support team immediately so that appropriate action can be taken.
Maxwim reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform operations. When material changes are made, we will notify users via an on-platform notification or their registered email.
The "Updated" date at the top of this page indicates when the latest version of this Privacy Policy took effect. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
If you have any questions, concerns or complaints regarding how maxwim handles your personal data, please contact us through the following channels: